Refund Policy

You may request a refund within 14 days of your first subscription payment.

Refund amount = Payment − Value of credits used (calculated at $0.05/credit)

Examples: - Starter ($19): used 20 credits, refund requested after 3 days → $19 − (20 × $0.05) = $18 refunded - Pro ($39): used 100 credits, refund requested after 10 days → $39 − (100 × $0.05) = $34 refunded

After 14 days, the Service continues until the next billing date. You may cancel auto-renewal at any time for future periods.

New Pro subscribers receive a 14-day free trial.

• Cancel within the trial period: No charge, no refund needed
• Do not cancel before trial ends: Automatic first-month charge ($39)
• After the automatic charge: Section 1 (14-day refund policy) applies

Credit Packs are refundable within 14 days of purchase for the unused portion.

Refund amount = Pack price × (remaining credits / total pack credits)

Example: - $5 (100-credit pack) purchased, 30 credits used, refund requested after 7 days → $5 × (70/100) = $3.50 refunded

Cancel your subscription via any of the following:

• In-Service: [Settings → Billing] → "Cancel Subscription"
• Paddle Buyer Portal: Link in your payment receipt email
• Email: Request cancellation at hi@maestiq.com (processed within 24 hours)

After cancellation, the Service remains active until the end of the current billing period and will not auto-renew. Credits already deducted are not refundable (Section 1 applies separately).

Email hi@maestiq.com with:

• Your registered email
• Payment date and order ID (refer to Paddle receipt)
• Refund reason (optional)

We will respond within 5 business days. Approved refunds are processed to your original payment method within 7-14 business days (depending on your card issuer or bank).

European Union residents may exercise an unconditional 14-day withdrawal right under EU Consumer Rights Directive (2011/83/EU).

Exception: This right is waived once you begin using the digital Service (Art. 16(m) digital content exemption). If you wish to exercise the withdrawal right, contact hi@maestiq.com before using the Service.

Refunds are not available when:

• 14 days have passed since first subscription payment (future auto-renewal cancellation still possible)
• 14 days have passed since Credit Pack purchase, or all credits have been used
• Account was terminated due to violation of Terms Section 7 (prohibited conduct)
• Chargeback filed through Paddle (governed by Paddle terms separately)

Refund inquiries: hi@maestiq.com

Effective date: 2026-04-19